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Dudley Council launches emergency helpline for school staff hit by pay failure
9:59am Friday 1st November 2013 in Local
DUDLEY Council has opened an emergency telephone helpline for 6,500 school staff did not get their wages yesterday.
The council has acted quickly to reassure distressed staff they will not be left out of pocket and has promised to refund any bank charges incurred as a result of the IT failure.
The authority's helpline is offering advances on pay, worried staff members are advised to call 01384 811300 for assistance. The helpline will be open all day today (Friday November 1) until 8pm and from 9am-7pm tomorrow (Saturday).
In a statement, Dudley Council said: "Due to an unforeseen fault a number of schools and teaching staff have not been paid on Thursday (October 31) and we apologise to all staff affected by this issue.
"We have explored every feasible option to ensure staff are paid as quickly as possible, but due to the high number of people involved, the safest way of ensuring staff receive their payments as soon as possible is to run the BACS system again. This means salaries will be in the bank accounts on Monday.
Dudley cabinet member for finance, cllr Pete Lowe, has promised a detailed review to ensure similar problems do not happen again.
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