Borough walk-in centre to be replaced with 24/7 urgent care centre

Dudley News: Borough walk-in centre to be replaced with 24/7 urgent care centre Borough walk-in centre to be replaced with 24/7 urgent care centre

A BUSY borough walk-in centre will close later this year as plans for a 24/7 urgent care service at Russells Hall Hospital are rolled out.

Dudley Clinical Commissioning Group (CCG) has announced it will not renew the contract for Holly Hall walk-in centre, which treats 50,000 patients every year, from September.

When the plan was announced last year, there were concerns that the closure of the popular centre, which opens until 8pm, would force patients to choose between busy GP surgeries and already overstretched A&E departments.

But the hundreds of residents attending the Dudley Borough Healthcare Forum last night (Thursday) were told the new centre, that is scheduled to open in October, would be open 24/7.

Chief accountable officer, Paul Maubach said more than 3,000 people had responded to the consultation regarding the borough’s urgent care service, which was launched after the CCG decided the current walk-in centre did not “offer the best service during normal working hours”.

He said those who responded to the consultation had voiced concerns about the availability of car parking spaces at the hospital.

Mr Maubach explained that once the centre was up and running and there was an improved access to primary care it is hoped there would be more parking spaces as less people would be visiting the hospital’s A&E department.

Patients would also be able to phone ahead and book appointments, which Mr Maubach said would also help reduce the time spent on the hospital site and reduce the charges.

He continued: “I’m not sure we can promise you will be in and out within 20 minutes and have free parking but if you book in advance you should be seen in a reasonable time. People that have booked will get a quicker service than those who walk-in.”

Clinical executive, Dr Steve Mann, explained the vision for the centre: “This will be a 24/7 hour centre that will allow patients to be assessed based on their medical needs and ensure that patients get the right help at the right place at the right time.”

Although the service specification is still “a work in progress” Dr Mann said there would be a triage nurse and a shared IT system, which will be created for the borough’s GPs would ensure that electronic patient records would be accessible.

All feedback will now be used to write up the service specification, which will then be scrutinised before a tender is put out to find someone to run the service.

Comments (2)

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11:54am Fri 14 Feb 14

The Villan says...

Logically it makes sense to have the walk-in centre within the hospital grounds, should a patient need referral to the hospital or it's services. However, the parking WILL be an issue, no matter how they try to present the case and the walk-in patients will be charged for parking, absolutely no doubt about it.
Logically it makes sense to have the walk-in centre within the hospital grounds, should a patient need referral to the hospital or it's services. However, the parking WILL be an issue, no matter how they try to present the case and the walk-in patients will be charged for parking, absolutely no doubt about it. The Villan
  • Score: 3

6:58pm Fri 14 Feb 14

Sirus1 says...

So another useful service closing down to be replaced on the Russels Hall site that is already a nightmare to park on. I use the walk in clinic due to not being able to get appointments with my GP as they are booked up. I can now see the new centre also being booked up and having to spend hours up there waiting to be seen.
Its working fine now Why change it
So another useful service closing down to be replaced on the Russels Hall site that is already a nightmare to park on. I use the walk in clinic due to not being able to get appointments with my GP as they are booked up. I can now see the new centre also being booked up and having to spend hours up there waiting to be seen. Its working fine now Why change it Sirus1
  • Score: 1

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