GP surgeries in Bromsgrove and Redditch received 164 complaints last year, an average of three per week - with one surgery alone receiving one complaint around every 20 days.

Winyates Health Centre in Redditch received 19 written complaints in 2018 - three of which were fully upheld and nine partially upheld, according to NHS Digital figures.

That means Winyates accounted for more than 10 per cent of complaints across the area covered by the NHS Redditch and Bromsgrove CCG (Clinical Commissioning Group).

Of the 161 complaints resolved across Bromsgrove and Redditch – some were carried forward or left until the next year – 24% were fully upheld, and 22% partially upheld.

The most common reason for complaints against GP surgeries in the area was staff attitude.

GPs were the most common subject of complaints, mentioned in 43% of new cases – followed by cases in which no staff were involved or staff were categorised as other (29%) and administrative staff including receptionists (21%).

Across England, nearly 93,000 complaints were made against primary care givers in 2018-19. For GPs, they most commonly cited communications or staff attitudes, behaviour and values.

The British Medical Association’s GP committee chair, Dr Richard Vautrey, said: “This survey shows much of the dissatisfaction felt by patients stems from communication problems, rather than clinical errors, and doctors know that they simply don’t have enough time to spend with their patients and cope with rising demand, with the risk that communication issues could arise.

“All clinicians want to do their jobs safely, but need the time, resources and funding to be able to do that.”

NHS dentists in the CCG received a further 45 written complaints in 2018-19 – 33 were fully upheld and four partially.

A spokesperson for NHS England and NHS Improvement in the Midlands said: “We are committed to ensuring patients receive high quality care and take all feedback, both positive and negative, very seriously.

"We would encourage more patients to share their views on the care they've experienced to help us learn and make improvements where necessary."